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Terms & Conditions

Use of Japancentre.com

www.japancentre.com is offered to you free of charge for your personal use and is subject to these terms and conditions.

By using www.japancentre.com you consent to be bound by the following terms and conditions.

Please note that these terms and conditions do not affect your statutory rights.


To register to use www.japancentre.com you must be over 18 years of age, and must ensure that your details held by us are correct and complete at all times.

When you register, you will be given the option to receive information from Japan Centre about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by the Unsubscribe link in our newsletter, by e-mailing us at enquiry@japancentre.com or calling us on 020 3405 1151.

Password and security of your account

When you register with www.japancentre.com you will be asked to create a password. You must keep this password secret and should not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting enquiry@japancentre.com immediately.

If we believe or have reason to believe that there has been a breach of your security or misuse of www.japancentre.com, we may require you to change your password or we may suspend your account at our discretion.

Refunds on promotional items

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. Once we have taken the payment for your order and dispatched all the items, we are not able to offer refunds for any discounted items with limited expiry dates.

Copyright and intellectual property

The content of www.japancentre.com is protected by copyright, trademarks, and other intellectual property rights. You may retrieve and display the content of www.japancentre.com on a computer screen, store such content in electronic form on disk (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.japancentre.com without written permission from Japan Centre (On-Line) Ltd.


Although Japan Centre (On-Line) Ltd strives to offer you the best service possible, Japan Centre (On-Line) Ltd makes no promise that the services at www.japancentre.com will meet your requirements. Japan Centre (On-Line) Ltd cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it via email to enquiry@japancentre.com and we will correct the fault as soon as we reasonably can.

Your access to www.japancentre.com may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Japan Centre (On-Line) Ltd will attempt to restore the service as soon as it reasonably can.

Active items may not be true to current availability and items you order may not be in stock. We will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to stock levels.

Japan Centre (On-Line) Ltd’s right to suspend or cancel your registration

Japan Centre (On-Line) Ltd may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these terms and conditions. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using www.japancentre.com.

Japan Centre (On-Line) Ltd’s liability

www.japancentre.com is provided by Japan Centre (On-Line) Ltd without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

www.japancentre.com provides content from other Internet sites or resources and while Japan Centre (On-Line) Ltd tries to ensure that material included on www.japancentre.com is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Japan Centre (On-Line) Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with www.japancentre.com. If Japan Centre (On-Line) Ltd is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • Incompatibility of www.japancentre.com with any of your equipment, software or telecommunications links.
  • Technical problems including errors or interruptions of www.japancentre.com.
  • Unsuitability, unreliability or inaccuracy of www.japancentre.com.
  • Inadequacy of www.japancentre.com to meet your requirements.
  • To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.japancentre.com.

    Nothing in these terms and conditions shall exclude Japan Centre (On-Line) Ltd's liability for personal injury or death caused by its negligence.

    Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Third Party Websites

As a convenience to our customers, www.japancentre.com includes links to other web sites or material which are beyond its control. Japan Centre Group Ltd is not responsible for this external content, or for any other site outside of www.japancentre.com.

Applicable Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Web Browser Support

Internet Explorer 9,10 Firefox, Chrome, Opera, Safari


We may occasionally make changes to our terms and conditions. If this concerns you, you are advised to check the current terms and conditions prior to every purchase. If you continue to use www.japancentre.com after the date of a change in our terms and conditions, your use of www.japancentre.com indicates your agreement to be bound by said new terms and conditions.

International Use

Japan Centre (On-Line) Ltd makes no promise that materials on www.japancentre.com are appropriate or available for use in locations outside the United Kingdom, and accessing www.japancentre.com from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so at your own initiative and are responsible for compliance with local laws.

Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the date you place your order. Payment is taken when your order is ready to be posted and in the event that the payment card has expired we will be unable to take payment and fulfil your order.


If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so. You can also select to have the item removed from your order if you do not wish to accept an alternative product.

Substituted lines will normally be of identical or higher value than the original item ordered. In cases where the replacement item is of differing value, you will be charged the lesser of the two prices. If it is impossible to substitute an item, we will remove the item from the order and deduct the item price from the total order cost accordingly.

If you are unsatisfied with the choice of substitution, please contact us as soon as possible and we will attempt to rectify the problem within reason. Please note that we aim to dispatch your order as soon as possible. We can make alterations to your order up to the point of dispatch, however, once dispatched any changes to your order will have to be made via our standard returns process (below).

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at our discretion. For example, if you were to make an order of 10 bottles of sake which would use up all of our stock, we may only deliver 5 bottles.
With fresh vegetable delivery, we will always go via weight displayed. If a vegetable in stock is larger than that displayed, we reserve the right to send less individual items making up the total weight ordered.

Acceptance & Contract

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we door say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.

www.japancentre.com is available for non-commercial and domestic use only.
Japan Centre (On-Line) Ltd reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.


Please note that for online sales we take payment at the point of dispatch and not at the checkout stage.

Please be also aware that on some bank cards our initial check for sufficient funds, taken on receipt of your order, may appear like a payment on your statement. This is known as a 'Shadow Payment'. This amount is not taken by Japan Centre (On-Line) Ltd, but taken by your bank and held, appearing like a transaction. We take one single payment on dispatch of your order and any amount held by your bank should be accredited back to your account within a week. Our online system allows for only one payment to be taken. If you have further queries about this 'Shadow Payment' please contact your bank. Japan Centre (On-Line) Ltd will not take any responsibility should any extra charges be applied to you by your bank as a result of your bank holding to your 'Shadow Payment'.

Delivery by external courier (DPD/ Parcel Force/ Royal Mail)

All our deliveries are carried out using the external couriers of either DPD, Parcel Force or Royal Mail depending on choice. As such we are subject to their terms and conditions.

Please note there is a fee of £2 - £12.50 (depending on order size) for chilled order packaging.

Once your order has been received by us, we aim to dispatch your goods within 3 business days (Mon-Fri). However dispatch is subject to stocking levels, and for certain items (books in particular) there may be a long lead time. In such cases we will contact you for further instruction.

Once we have dispatched your goods, you should normally receive them within the timeframe of the delivery type chosen. However, while we maintain a close relationship with our delivery companies, and will attempt to rectify any delivery problems as soon as reasonably possible, the operation of the delivery companies we use is outside our control. Time of delivery shall not be subject to any contractual obligation, and Japan Centre (On-Line) Ltd does not offer any guarantee that your order will arrive within the delivery time-frame chosen. In the event of the delay of delivery of your order or a mistake in the order itself, Japan Centre (On-Line) Ltd accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with Japan Centre (On-Line) Ltd, or refuse delivery. Returns should be made using the instructions below.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Delivery will be made to the address specified by you on the completed order form.

We reserve the right to charge for any extra carriage costs incurred should the incorrect address be entered on your order. Until dispatch of your order please contact us to amend or add any delivery details.

www.japancentre.com can only be responsible for delivery to an address that has been registered with Royal Mail (www.royalmail.com). We cannot guarantee delivery to any addresses inputted that are not registered with Royal Mail.

Refunds and Returns

Japan Centre (On-Line) Ltd operates a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any item within 14 days of receiving delivery of your order. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error.

This policy does not extend to any items which have been opened or whose seal has been broken, perishable items (such as chilled, bakery or vegetable items), sealed audio, video recordings or computer software (which have been unsealed), and also does not include the refund of services carried out by Japan Centre (On-Line) Ltd as part of your contract (eg handling costs). Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.

Please note that any refunds made for incorrectly ordered items are subject to a 50p processing charge per order. This is to cover the processing fee that is charged by our payment service provider, SagePay.

After the 14 day period we will be more than happy to accept items for return in any of the following cases:

  • The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you would prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
  • The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
  • It must be in pristine and resalable condition.
  • It must be accompanied by a copy of the delivery note or receipt.

Short Shelf Life Items

If you choose to wait for any out of stock items from your order to come back in stock, please note that any limited expiry date items in this order will automatically be removed.

If your order contains short shelf life items, you have agreed to accept responsibility for taking into consideration processing and delivery times and that these items therefore may arrive with you having exceeded the shelf life dates. We will not be liable in these instances.

Returns Instructions

Items supplied to customers should be returned in their original packaging to:

​Japan Centre (On-Line) Ltd,

Unit 20, Victoria Industrial Estate, Victoria Road,

W3 6UU, London, United Kingdom

Please make sure you contact us before returning any item. Any item returned without our knowledge will be refused.

Please also note that the items remain your property until we have received them. You are therefore responsible for your goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method such as Royal Mail Special Delivery.

Provided the conditions above are met Japan Centre (On-Line) Ltd will refund the item(s), and postage where applicable.

Please note that returns are accepted at the discretion of the Japan Centre (On-Line) Ltd. If any goods returned do not adhere to the above policy, then we reserve the right to impose a charge proportionate with the costs of processing the items re-sale.
Refunds will be given in the same tender type as the original payment.

Please allow 28 days (in addition to the delivery time) for the return and refund to be processed.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

If you breach these terms and conditions and Japan Centre (On-Line) Ltd ignores this, Japan Centre (On-Line) Ltd will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the terms and conditions.

Japan Centre (On-Line) Ltd shall not be responsible for any breach of these terms and conditions caused by circumstances beyond its control.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Item Shelf Life

Please note that we aim to send items with a shelf life of 1 month minimum, however exceptions do occur.

Chilled items must be consumed within a couple of days of receipt.

Product Information

Product summary details have been prepared for information purposes only, and are designed to enhance your online shopping experience on japancentre.com. While we have taken care in preparing this summary and believe it is accurate, it is not a substitute for you reading the product packaging and label prior to use. Japan Centre (On-Line) Ltd is therefore unable to accept liability for any incorrect information.

Vegetarian dietary information covers products free from meat and fish to the best of our knowledge. In some cases products labelled vegetarian may include derivatives of fish or meat products, for which we are unable to accept liability due to the reasons stated above. Please contact us if you have specific product requirements or queries.

Although we check our ingredients thoroughly it is not always made clear how certain additives and flavourings are manufactured and as such some vegetarian confectionery products may be unsuitable for strict vegetarians and vegans. We encourage vegetarians to judge at their own discretion whether the product in question is suitable before purchase.

Where descriptions contains a link to another party's website for further information on the product, please note that Japan Centre has no control over and no liability for the contents of that website. The Japanese food we stock may contain additives and preservatives. This data is supplied for personal use only. It may not be reproduced in any way whatsoever without Japan Centre (On-Line) Ltd's prior consent, nor without due acknowledgement.


We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.

All prices shown on www.japancentre.com are to be seen as guide prices, and do not constitute an offer to sell. Formal formation of a contract and acceptance of your order only occurs once we dispatch your ordered goods from our store. Until we formally accept your order, placement of an order will constitute an offer to purchase. Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price. All prices are displayed in pounds sterling (£), and include VAT where applicable.

To comply with current VAT distance selling regulations, we now charge the applicable VAT rate for any country for which we exceed the distance selling threshold. This currently includes: Australia, Canada, Denmark, France, Germany, Holland, Ireland, Italy and Spain.

For further information on VAT distance selling regulations and selling thresholds please contact the relevant VAT authority for the country concerned.

Loyalty Points

The japancentre.com Loyalty Program is one way in which Japan Centre (On-Line) Ltd endeavours to reward and thank loyal customers for patronising Japan Centre (On-Line) Ltd business. To join the japancentre.com Loyalty Program and receive benefits, you will first need to create an account at japancentre.com

By buying products from japancentre.com, you agree to participation in the japancentre.com Loyalty Program and the Program's associated terms and conditions.

Points are earned on purchases of Japan Centre (On-Line) Ltd products made directly at japancentre.com

Loyalty Points can be redeemed online during checkout at www.japancentre.com, at this time points cannot be redeemed in store.

Redeem your points during checkout when submitting your next order.

Japan Centre (On-Line) Ltd will determine the rate at which points are earned on each purchase and the rate may change from time to time without notice. The purchase price eligible to earn reward points shall be determined by the product total after reduction for all sales, discounts, adjustments, credits, point redemptions and promo codes.

Delivery charges, gift wrap charges, packing and handling fees and other charges associated with the delivery of the products are not eligible for point awards.

Points have no cash value, are not redeemable for cash and are non-transferable.

Japan Centre (On-Line) Ltd may from time to time award bonus points based on products purchased, purchase date, referrals, first-time purchases and other programmes developed or to be developed. The bonus point awarded will be specified for each promotion. Additional terms and restrictions may apply.

News and Offers: News and offers will be distributed by email only, so you must opt-in to receive promotional and marketing emails from Japan Centre and provide a valid email address in order to receive them.

Additional personalised offers and coupons: Additional personalised offers and coupons are distributed by email only, so you must opt-in to receive promotional and marketing emails from Japan Centre and provide a valid email address in order to receive them.

The japancentre.com Loyalty Program benefits are available at japancentre.com only and are subject to change. Japan Centre (On-Line) Ltd reserves the right to terminate your account and/or your participation in the japancentre.com Loyalty Program if Japan Centre (On-Line) Ltd believes that you have violated these Terms and Conditions or that the use of your account is unauthorised, fraudulent, unlawful or otherwise in violation of these Terms and Conditions.

Points are not valid until reviewed and accepted by Japan Centre (On-Line) Ltd. Japan Centre (On-Line) Ltd reserves the right to terminate, discontinue, cancel or amend the japancentre.com Loyalty Program at any time and at its sole discretion without notice to you.

You can redeem your points online at japancentre.com during checkout when submitting your Japan Centre online order.

Your points, discounts, and your account under the japancentre.com are personal to you and may not be sold, transferred, assigned to, or shared with family, friends or others.

Points expire 6 months after they are earned unless another qualifying purchase is made within that time. The condition of expiration time may be changed from time to time without notice. Expired points may not be reactivated or redeemed.

Japan Centre (On-Line) Ltd may send email notifications as a courtesy to customers to remind  them when points are expiring. Neither failure of the Japan Centre (On-Line) Ltd to send or the customer to receive an email notification, nor delay in sending or receiving of an email notification will extend the expiration of the customer's points.

Return of products purchased with points is subject to the Japan Centre (On-Line) Ltd return policy which may change from time to time. Japan Centre (On-Line) Ltd reserves the right to refuse to accept returns of products purchased with points. Point adjustments in connection with the return of products purchased with points will be determined at the sole discretion of Japan Centre (On-Line) Ltd.

The japancentre.com Loyalty Program benefits are available at japancentre.com only and are subject to change. Japan Centre (On-Line) Ltd reserves the right to terminate your account and/or your participation in the japancentre.com Loyalty Program if Japan Centre (On-Line) Ltd believes that you have violated these Terms and Conditions or that the use of your account is unauthorised, fraudulent, unlawful or otherwise in violation of these Terms and Conditions. Japan Centre (On-Line) Ltd also reserves the right to “unregister” and make ineligible for the japancentre.com Loyalty Program any japancentre.com account that has been inactive for two consecutive years. Inactive is defined as having no purchase activity.

Revised on

These terms and conditions were last revised 19th August 2015